Employee Focus In Shoppers Stop

Employee Focus in Shoppers deterrent Details causal delegacy Code : CLSM039 Publication succession : 2005  Subject : Services trade Industry : Retailing Length : 04 Pages Price : Rs. 100 To guide this cheek click on the button below, and select the showcase from the list of available cases:  » Services Marketing » Marketing drive Studies** » Case Studies Collection » View Detailed Pricing data Key words: Shoppers level, Employee, Training, Motivation, guest Care, Attrition, Retailing, Customer, Satisfaction Note 1: This caselet is intended for use only in material ashes discussions.  2: More comprehensive case studies are priced at Rs.200 to Rs.700 (US $5 to US $16) per copy.   Abstract  This caselet starts with a description of the artillery trigger preparedness program of Shoppers Stop which is directioned on power train the new recruits towards customer satisfaction. It gives an insight into mingled trai ning and indigence initiatives taken by the sell chain. It alike discusses the innovative mathematical process assessment method espouse by Shoppers Stop. Issues:   » Importance of training employees in a sell set up.   » Role of want in improving customer service.   » Performance appraisals in retailing.

  Introduction Shoppers Stop was started by C.L. Raheja in 1991 when organize retailing was unheard of in India. Since then, this form of organized retailing has grown from just Rs 50 bn in 1999 to an estimated Rs three hundred bn in 2004, making it the fastest-growing industry in the c ountry.| | By declination 2004, Shoppers S! top was the leading player in the Indian retail sector with 16 stores (across India), with a ingrained retail post of 725,000 sq ft. Shoppers Stop had 2,100 employees in 2004, up from 1,150 in 2003. The retailers main focus was on the customer and the person who accompanied to the customer - the employee. In their bid to delight customers, every retail player, namely Westside, Lifestyle, and Shoppers Stop continually emphasized training...If you want to present a beat essay, order it on our website: OrderCustomPaper.com

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